I passionately believe in the power of collaborative product 'trios' (design, product and engineering) that work together throughout both product discovery and delivery in pursuit of a specific outcome.
I am also a strong advocate for continuous experimentation and customer research. I believe that this, along with a healthy dose of humility and a focus on the desired outcome, is essential to delivering solutions to complex problems.
My strengths: I am naturally analytical and creative. I enjoy using critical thinking to frame problems and solutions clearly. In practice this means I am strongest at:
My experience: I have most recently worked in consulting, creating digital products in a variety of industries including insurance, banking, healthcare, hospitality, transportation and manufacturing. Before that I worked in customer operations and corporate sustainability at an energy company, which is where I first became interested in design thinking as a way of delivering sustainable outcomes for the customer and for society.
My mission: I want to do my part to make the world a more thoughtful place, and to create a more sustainable and regenerative future.
Balance is also important to me. When I am not working, I like to: